Return and refund policy
Company: FI COMPAGNY LTD
Registered Address: 71-75, Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Company Registration Number: 16600065
Return Address: 8 rue des Nos, 90400 Danjoutin, France
Email: support@snoozepro.store
Phone: +33 6 22 44 28 13
At snoozepro.store, we want you to shop with confidence. If you are not completely satisfied with your purchase, you may return it within 14 days of delivery.
Eligibility for Returns
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Items must be unused, undamaged, and in original packaging.
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All accessories, manuals, or promotional items must be included.
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Return shipping is the responsibility of the customer (unless the product is defective or wrong).
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Products must be shipped to our return address only after receiving approval.
Non-Returnable Items
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Personal care/hygiene products once opened.
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Customized or personalized products.
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Gift cards, digital downloads.
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Items damaged due to misuse or improper handling.
Refunds
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Refunds are issued to the original payment method only.
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Processing takes 3–10 business days after the return is received and inspected.
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Initial shipping costs (if any) are non-refundable, unless the product was faulty or incorrect.
Exchanges
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Exchanges are possible if the requested item is in stock. Otherwise, a refund will be issued.
❓ Common Issues & Solutions
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Issue: I returned my product but haven’t received a refund yet.
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Solution: Please allow 3–10 business days after inspection. If you still haven’t received it, contact us at support@snoozepro.store.
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Issue: I received a defective or wrong product.
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Solution: Contact us within 48 hours with photos; we’ll send a replacement or process a full refund at no cost.
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Issue: I missed the 14-day return window.
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Solution: Unfortunately, we cannot accept returns after 14 days. Please reach out to our team and we will try to offer the best possible support.
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📩 For all return & refund requests, contact us at support@snoozepro.store or through our Contact Us page.
